The 116 000 Hotline is part of the International Child Abduction Centre / Nederlands

Information

116000

The 116 000 Hotline is an initiative from the European Union. The 116 000 Hotline is at the disposal of parents to report missing children. By proposition of the European Commission all telecom companies have decided on the 8th of June 2007 that there will be one telephone number -116 000 - on which a missing child can be reported. The idea was that precious time can be saved by establishing one number for all the Member States in case a child has gone missing since parents might be confused. The 116000 Hotline will connect the parents with a trained employee of the 116000 Hotline staff who can help them in the difficult situation they are dealing with.


Since the 1st of September 2008 the 116 000 Hotline is operational in the Netherlands.


The Netherlands was the 3rd country within the European Union who opened the 116 000 Hotline. Greece and Czech Republic were the first ones. The International Child Abduction Centre (Centre IKO) in the Netherlands is responsible for the 116 000 Hotline.

116 000 in the Netherlands

The employees from the Centre IKO are trained to guide parents whose child has gone missing and contact the responsible organisations in each individual case. Advice and emotional support can be given to parents, the family, the missing person themselves or third parties involved in this matter when they need this. The Centre IKO works closely with the police, national and international organisations and offers a network of psychologists in the Netherlands.

The 116000 Hotline is useful for parents and children who want to know which organisation they have to contact in this particular matter. For parents and children travelling through Europe it provides a safety net. Each parent needs to know that the 116 000 Hotline offers the same service in each Member State. The 116 000 Hotline connects parents to national emergency services like the police and other organisations who deal with missing children. The list of countries offers information about the countries that operate the 116000 Hotline and which organisations deal with missing children in their respective countries.

The Centre IKO

At the Centre IKO all 116000 calls within the Netherlands are answered. You will speak with an employee. When you are abroad and wish to speak to an employee from the Centre IKO you can reach us via +31 (0) 88 800 9000. You can also use the application form or send an e-mail via info@116000.nl.

All calls are confidential. The employee is subject to Dutch privacy and data protection legislation.

116 000 in Europe

The European Hotline is coordinated by Missing Children Europe (MCE). MCE is the European Federation for Missing and Sexually Exploited Children. As an umbrella organisation, it represents 29 Non Governmental Organisations (NGOs) active in 27 of the 28 Member States of the European Union and two Non-Eu members Albania and Serbia. Each of these organisations is active in the prevention and guidance of victims of missing and/or sexually exploited children on a national level. The 116000 Hotline is active in 27 Member States and in two Non-EU member states: Albania (Not an EU-Member country), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia (Not an EU-member country), Slovakia, Slovenia, Spain, Sweden and the United Kingdom. These countries cooperate with the intention to implement “Best practices” on an European level. Furthermore the Member States put a mutual effort in the prevention of children going missing in Europe. Besides the annual reports MCE has published the “Practical guide for hotline operators” in order to insure that all the countries operate the 116000 Hotline in the same way.

Procedure

When your child has gone missing, please contact the 116 000 Hotline. The staff of the 116 000 Hotline provides parents, children and family support when they are dealing with a missing child. The employee of the 116 000 Hotline gives you the necessary psychological and legal counseling.
The employee discusses with you which other competent NGO’s or authorities can help you in taking the appropriate steps in order to locate your child.

Every day children go missing, not only in Netherlands but also worldwide. The problem of missing children is complex and has no boundaries. The impact for the left behind families is huge, not only emotionally but also psychologically.

All the 116 000 Hotline calls within the Netherlands will be answered by an employee of the Centre IKO. This employee will assist you.

116000 Hotline

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Co-funded by the Daphne Programme of the European Union.
This publication has been produced with the financial support of the Daphne Programme of the European Union. The contents of this publication are the sole responsibility of Centrum Internationale Kinderontvoering and can in no way be taken to reflect the views of the European Commission.

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